Privacy policy

Effective Date: July 9, 2026

Welcome to Crochevia ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our digital crochet patterns, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Billing address
  • Payment information (processed securely by our payment providers)
  • Phone number (if provided)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral source
  • Pages visited
  • Time spent on our website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver digital purchases.
  • Provide access to downloadable PDF crochet patterns.
  • Respond to customer support requests.
  • Improve our website and customer experience.
  • Detect fraud and protect our business.
  • Comply with legal obligations.
  • Send order confirmations and service-related emails.
  • Send marketing emails only if you have opted in.

3. Payment Information

We do not store your complete payment card information.

Payments are securely processed by trusted third-party payment providers. Those providers process your payment information according to their own privacy policies and security standards.

4. Digital Product Delivery

Crochevia sells digital crochet pattern PDF files only.

No physical products are shipped.

After successful payment, your purchased digital files will be made available for download according to our Digital Download Policy.

5. Cookies

We use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember your preferences.
  • Improve website performance.
  • Analyze visitor behavior.
  • Measure marketing effectiveness.

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Analytics

We may use analytics tools, including Google Analytics, to better understand how visitors use our website.

These services may collect information such as:

  • Pages viewed
  • Time on site
  • Device type
  • Browser information
  • General geographic region

This information is used only to improve our website and services.

7. Email Communications

We may send:

  • Order confirmations
  • Download instructions
  • Customer support responses
  • Important account notifications

Marketing emails are sent only if you have chosen to receive them. You may unsubscribe at any time.

8. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers that help us operate our business, including:

  • Payment processors
  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Fraud prevention services

These providers receive only the information necessary to perform their services.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information.

However, no method of transmission over the Internet or electronic storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your purchases
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce our agreements

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Object to certain processing activities.

  • Withdraw consent where applicable.

To exercise your rights, please contact us using the information below.

12. Children's Privacy

Our website is not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately after being published on this page. The "Effective Date" at the top of this policy will be updated accordingly.

15. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

Crochevia

Email: support@crochevia.space

Phone: +1 (316) 648-4648

Address: 1666 Willow Oak Ct , Wichita, KS 67230 , United States